MARKETPLACE SELLER MASTER AGREEMENT
Introduction
You acknowledge and agree that by registering for or using the Seller Website and/or the Cartibuy Marketplace Program, you, as a Seller, expressly agree to be bound by the following terms and conditions, as may be updated and amended by Cartibuy Marketplace from time to time at its sole discretion (“Agreement”). Any amendments and/or updates to this Agreement shall become e¬ffective and binding on the Seller as soon as the amendments and/or updates have been published on the Seller Website and/or the Cartibuy Site and other Cartibuy sites as applicable. This Agreement contains the terms and conditions that govern the Seller’s access to, and use of, the Marketplace Program and is an agreement between the Seller and Cartibuy Marketplace. IMPORTANT ARBITRATION NOTICE: THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES INCLUDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES ARISING OUT OF YOUR USE OF OUR MARKETPLACE UNLESS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION1. Definitions
Unless the context indicates otherwise, the words and expressions set out below shall bear the following meanings and cognate expressions shall bear corresponding meanings:“Affiliate” means a wholly-owned subsidiary of Cartibuy Marketplace and/or Cartibuy;“Claim” or “Claims” shall mean any and all foreseeable or unforeseeable and alleged or actual actions, causes of action (whether in tort, agreement or strict liability, and whether in law, equity, statutory or otherwise), claims, demands, lawsuits, legal proceedings, administrative or other proceedings or litigation;“Confidential Information” means all information communicated by a disclosing Party that should reasonably be considered confidential under the circumstances, notwithstanding whether it was identified as such at the time of disclosure, including, without limitation:a.the terms of this Agreement (including all Annexures and policies referenced herein or attached hereto);
b. all trade secrets;);
c. existing or contemplated services, designs, technology, processes, technical data, engineering, techniques, methodologies and concepts and any information related thereto;);
d. Payment Information, Customer Information, all Transaction information and all Transaction related information of Cartibuy Marketplace.);
(i) provided or made available by Seller or its affiliates to Cartibuy Marketplace or its Affiliates or Service Providers for use in connection with the Marketplace Program and
(ii) otherwise made available by Seller or its affiliates to customers on the Cartibuy Site (e.g., through Seller’s hosting of such information, content or images);
2. Description of service and marketplace platform
Cartibuy provides an online Marketplace that allows third-party sellers to sell Items to Customers. We do not act as the agent for either Customer or Sellers. Our service provides a platform for these transactions to take place and as such, the actual contract of sale is directly between the buyer and the seller. We may take actions such as limiting the visibility of your account, listing or suspending your account if we determine that you are acting against the policies herein this agreement and other Cartibuy agreements incorporated herein by reference including all the policies and terms on our website and on the Seller website.Seller understands that the Cartibuy only provides the marketplace as a venue to connect a buyer with a seller and as such, you agree that you will be the seller of record of your products. In providing the platform and the services to you, we may provide certain recommendations, guidance and tips such as verbal comments, draft reports, statistics, presentations, and other documents or resources including shipping, pricing, listing etc. None of such recommendations, guidance and tips offered through our website and seller website represents or warrants that any particular information is safe to implement, appropriate or effective for you or your business and you acknowledge that you will not rely on any of its contents, but will treat the information as being only of a general and informational nature.3. Third party service providers
By making use of the Marketplace Platform, Seller acknowledges and agrees that:Cartibuy may contract a Service Provider to provide management software and services for the Marketplace Program; and that the Seller may provide Content to Cartibuy Marketplace using the software and/or services of a Service Provider.3. Third party service providers
RegistrationTo make use of the Cartibuy Marketplace as a seller, you will be required to register. When you register, you will be required to provide certain information about yourself if applying as an individual and your business if applying as a company, that is true, current, accurate and complete in all respects. If you are signing up as a Company, you must ensure that your company is valid and in good standing and that you are a duly authorized representative of the company.Should any of your registration information that you provided to us during registration change, you are expected to notify us immediately. Cartibuy shall not be responsible for any error in shipment, return, email or mail communication, phone communication or otherwise, should you fail to notify us of any changes to your registration information. Cartibuy reserves the right to change required registration information from time to time and may request such additional information subsequent to your initial registration. You are required to provide any such additional information in order to have continued access to the Site. You may also be required to make changes to your business practices, content or general sales process in line with the terms of this seller agreement especially with regards to Cartibuy’s liability to you. Please see our “Limitations of liability” clause for more information about our liability to you when you make changes to your business practices. Account SecurityThe account password you provide should be unique and kept secure, and you must notify Cartibuy immediately of any breach of security or unauthorized use of your account.Account VerificationWhen you register for an account and from time to time thereafter, your account may be subject to verification, including, but not limited to, validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, business or financial information. You agree to provide us with such information as we may request from time to time.Dormant AccountAn account shall be considered as dormant, in the absence of any account activity for a period of up to six (6) months. If for a period of six (6) consecutive months no payment and no transactions have taken place on your account, we may disable certain features and services, up to and including the termination of your use of the Cartibuy platform. If your account is deemed dormant, you may request us to reactivate your status at any time and we may reactivate your account, in our sole discretion. However, in case, if your account is dormant for another 3 months after the initial 6 months dormant status, your account will be completely deleted by Cartibuy, and to sign up as a seller; you must register on the Cartibuy platform as a new seller.5. Intellectual property rights and licenses
Intellectual property rightsThis platform is controlled and operated by Cartibuy and all material on this Marketplace, including but not limited to software, images, illustrations, text, scripts, graphics, audio clips, and video clips, and other interactive features made available to you on the Marketplace, logos, trademarks, and service marks contained herein, are owned by Cartibuy. Other service marks, logos, and names on this Marketplace are the property of their respective owners. Any use of the Marketplace or the contents made available to you on the Marketplace other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable by Cartibuy at any time without notice and with or without cause.Usage of our marks in the form of Pin Button by SellerThis policy outlines our expectations and requirement regarding the use of the Cartibuy logotypes made available for your download from our website (or any other trademarks, service marks, badge, logos or other brand features of Cartibuy obtained from the website) (“Marks”). As used in this usage policy, the term we,us, or Cartibuy means Cartibuy Services or any of its affiliate companies, and you means the seller (either an individual or business entity) using the mark. We require strict adherence to this Policy at all times, and any use of our mark in violation of this Policy will result in the automatic termination of any license associated with your use of the mark.Our marks are available for use by Sellers in marketing or other publicity materials subject to our Usage Policy (“Usage Policy”).Mark Usage You must comply with all of the following rules when using any of the Cartibuy marks:(i) You may only use the marks in marketing or other publicity materials for the benefit of Cartibuy.
(ii) You may not use the marks in any confusing way such as making use of the marks in any way that suggests that Cartibuy is affiliated with, sponsors, approves or endorses you, your websites, your products or your services. You must not in any way mischaracterizes any relationship between you and Cartibuy.
(iii) You must not add any of the Cartibuy marks on your product nor merge it with your product logo in any way
(i) You must not modify or alter the marks in any way;
(ii) You must not change scale, skew or rotate any mark;
(iii) You must not change the design of any mark nor change or vary the colors except that the mark may be all black or can be reversed out in white.
(i)In a way that is misleading or false;
(ii) In a way that impairs, depreciates the value or infringes the rights of Cartibuy;
(iii)In a way that infringes or violates the copyright, trademarks or other intellectual property rights of others;
(iv)In a way that violates any regulation, law, or any other public policy; or
(v)In any way that, in Cartibuy’s sole discretion, misrepresents, tarnishes or discredits Cartibuy’s reputation or goodwill.
(i)You use the Badge only to advertise that your products are available for purchase on an Cartibuy website.
(ii)You must not alter the Badge in any manner, and it must appear in its entirety.
(iii)You may not use the Badge in any manner that directly or indirectly expresses or implies Cartibuy’s sponsorship, affiliation, certification, approval, or endorsement in relation to your product or service.
(iv)You understand that you are permitted to use the Badge only to advertise the availability of your products on an Cartibuy website. You may use the Badge only (a) on your own website, (b) in online advertisements, and/or (c) in offline advertisements.
(v)You may not make use of any Cartibuy marks or other Cartibuy trademarks, other than the Badge, in your online or offline marketing materials (including product listings on Cartibuy websites) unless you have written permission from Cartibuy.
(i)remove any copyright, trademark, or other proprietary notices from any portion of the Services;
(ii)reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by us;
(iii)decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; or
(iv)link to, mirror or frame any portion of the Services; or
(v)cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Marketplace.
6. Product information and other content
6.1 Information for productsSeller will use the Seller Dashboard to list all the required Content, Pricing, Discounts and Available Inventory per unique product. The Seller shall adhere to the minimum requirements as set out on the Marketplace Seller Website. In addition, the Seller will:a.use commercially reasonable efforts to ensure the Seller Website always has an accurate error-free available inventory count per product listed on the Seller Website.
b.at least every hour update the Seller Website with an error-free updated inventory feed for only those Products where inventory levels have changed since the last inventory feed provided for such Product;
c.provide Cartibuy Marketplace through the Seller Website with a daily inventory feed for all Products;
d.provide Cartibuy Marketplace with all Content requested by Cartibuy Marketplace, including without limitation, the Product information as set forth in the Seller Website;
e.only provide Content for Products that fit into the categories, sub-categories or parameters as set forth in the Seller Dashboard.
f.accurately list products by selecting the correct category and subcategory.
g.provide all applicable disclaimer, warning, precautions, hazards and cautions as it applies to their products under the disclaimer or warning section of the product.
Wholesale Product Selling Policy
1. Listing Wholesale Products:
Sellers are required to provide comprehensive and accurate information about the wholesale products they list.
Include detailed product descriptions in text and image format, specifications, features, and any other relevant information.
High-quality images and video demonstration should be provided to enhance customer understanding.
2. Pricing and Shipping:
Sellers must present a comprehensive range of products along with clear pricing of its range.
Shipping prices should be outlined based on ranges, considering factors such as destination and order quantity.
3. Order Fulfillment:
Sellers are responsible for promptly fulfilling wholesale orders upon receipt.
Seller will only have a self-ship option available for wholesale order shipping.
4. Product Inspection:
Thoroughly inspect products before shipping to ensure they meet high-quality standards.
Sellers are responsible for addressing any issues related to defective, damaged, or incorrect products.
5. Communication
Maintain clear and timely communication with customers regarding order processing and fulfillment.
Sellers are responsible for addressing any issues related to defective, damaged, or incorrect products.
Return Policy for Wholesale Products:
1. Product Inspection Before Shipping:
Sellers must conduct a meticulous inspection of products before shipping to prevent sending out defective or damaged items.
2. Return Terms:
Returns for wholesale products are accepted exclusively for damaged, defective, or incorrect items.
Customers must initiate a return within a stipulated timeframe, typically 3 days from the date of receiving the order.
3. Seller Responsibility:
In the event of damaged, defective, or incorrect products, seller is obligated and must accept the return.
The cost of return shipping is the responsibility of the seller.
4. Refund Policy:
Refunds will only be issued for products meeting the criteria of being damaged, defective, or incorrect.
Once the returned product is received and inspected, refunds will be processed promptly.
Tax Policy:
1. Tax Collection:
Sellers must adhere to local regulations and are responsible for collecting and remitting any applicable taxes on wholesale transactions.
2. Tax Documentation:
Maintain accurate tax documentation for transparency and compliance.
Shipping Policy:
1. Shipping Labels:
Sellers must purchase their own shipping labels or their independent cargo services available to them.
2. Shipping Times:
Clearly communicate estimated shipping times to customers during the checkout process.
3. Shipping Costs:
Clearly outline shipping costs based on ranges, taking into account destination and order quantity.
4. Communication:
(i)You understand that when you upload products, such products may take several hours before they become discoverable on the platform by keyword searches or category searches and we will make use of the product information including but not limited to name, brand, details, description, picture and other relevant information to promote the product on Cartibuy related social media account, and other marketing accounts (i.e., promotion services, featured ads, etc).
(ii)We reserve the right to review descriptions and other information associated with a particular product listing.
(iii)Products that are removed from the platform for violations may not be restored or allowed to be edited by the seller.
(iv)Products may be removed from the search feature if we notice it is against our terms.
7. Product authenticity and safety
Authorization/AuthenticitySeller will only list authentic products through the Marketplace Program. Seller will maintain adequate processes and procedures for conducting diligence to ensure that Products are authentic, authorized for sale, and not stolen, counterfeit, illegal or misbranded. Seller will comply with, and ensure that all Products comply with, all product safety, testing and certification requirements under applicable law, and all other Law.8. Fees and payments
8.1 Selling FeesWhen you make a sale on the Cartibuy marketplace, Cartibuy will earn a Selling Fee equal to a percentage of Sales Proceeds from each sale of Seller’s Products through the Cartibuy Site. The Selling Fee Percentages for Seller’s Products are specific to each Cartibuy category and are listed on the Seller Website. The Selling Fee Percentages are subject to change at any time, without prior notice to the Seller, and shall be eff¬ective as soon as the changes are reflected on the Seller Website. 8.2 Payment and payout termsAll payments made for purchased products on the Cartibuy platform shall be received and processed by Cartibuy on behalf of the Seller. Cartibuy will have exclusive rights to receive all payments for every product sold on the Cartibuy platform.Cartibuy shall credit the net proceed from the sale to the Seller’s provided account. The seller should note that selling fees, refunds to Buyers and other transactions are debited against amounts credited to the Seller account from sales and balances.Cartibuy Marketplace will make payment of the Seller’s Share for Orders that meet the deemed Completion criteria within 30 days of the transfer of funds to Cartibuy as received from the merchant bank.An Order is deemed complete only once:i.The Product has been delivered to the customer; and etc).
ii.The returns and/or cancellation period stipulated by Cartibuy has expired.
9. Purchase/order processing, fulfillment and shipping
Orders Status UpdateCustomers purchasing Products through the Cartibuy Site will place Orders using the Cartibuy Site checkout and payment gateway. Cartibuy will collect all proceeds from such transactions on behalf of the Seller. Cartibuy Marketplace will make available on the Seller Dashboard all the Information that Cartibuy collects from the Buyer to manage all orders by the Seller.Sellers need to manage all Orders via the Seller Dashboard. The Seller Dashboard requires sellers to update the Order status for the duration of the Order and delivery process.Sellers will only receive orders that have been paid for in full and accepted by Cartibuy and the Seller is obligated to update the Order status to reflect the acceptance of such order by the Seller (which means a confirmation by the Seller that it has stock), via the Seller Dashboard within 24 (twenty-four) hours of receiving an Order during business hours or according to the stated product handling timeline for each product, as stated by the seller. Consecutive delayed order processing may lead to termination of the listing and/or Seller’s account.Sellers will only receive orders that have been paid for in full and The Seller shall bear the full risk in and to any valid cancellation of an Order by a Customer, and expressly acknowledges that Customers may have additional rights against the Seller as a result of the terms and conditions contained on the Cartibuy Site (if any).Fulfillment of OrdersOnce Cartibuy Marketplace has transmitted an Order to Seller, Seller will, at its own expense, be solely responsible for, and bear all liability for, processing and updating all relevant statuses on the Seller Dashboard, including the accurate picking and packing of all applicable orders, including without limitation, any ad hoc customer service requests from Cartibuy Marketplace.If Seller cannot fulfill the entire quantity of a purchase order in an Order, then the Seller will (prior to acceptance) reject that purchase order through the Seller Dashboard, and thereafter fulfill all other items in the Order and promptly notify Cartibuy Marketplace of such rejection . If the Order consists of one purchase order item and theIf Seller cannot fulfill the entire quantity of a purchase order in an Order, then the Seller will (prior to acceptance) reject that purchase order through the Seller Dashboard, and thereafter fulfill all other items in the Order and promptly notify Cartibuy Marketplace of such rejection . If the Order consists of one purchase order item and the Seller cannot fulfill the entire quantity for, then the Seller will be expected to reject or cancel the entire Order on the Seller Dashboard and will provide any additional information that may be required by Cartibuy Marketplace. The cancellation must be initiated as soon as it becomes apparent that the full quantity cannot be fulfilled. The Seller acknowledges that they will bear all liabilities and consequences arising from the cancellation of the entire Order. Such liabilities may include, but are not limited to, compensating the buyer for any costs incurred, reimbursing Cartibuy Marketplace for any fees or charges associated with the cancellation, and any other financial or reputational consequences. The Seller agrees to indemnify and hold Cartibuy Marketplace harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or related to the cancellation of the entire Order.All packaging material needs to comply with the minimum packaging standards. Packaging material needs to comply with the minimum packaging standards and shall ship products safely and with protective packaging materials to avoid breakage or damages during shipping. Under no circumstances should packaged Orders contain any Seller marketing or other materials that are not included as standard with regard to the specific Product being sold with the intention of circumventing the Cartibuy sales process.Timing of Order transmissionCartibuy Site may accept multiple di¬fferent payment methods from Customers and as such, the Seller acknowledges that not all payment methods are processed by the relevant merchant bank within the same day in which they were received, therefore the Seller may only receive notification of an Order after the date of the Order. The Seller accepts that it shall be obliged to honor all Orders based on the price and availability available on the Seller Website as of the date of Order, notwithstanding that the Seller may have only been notified of the Order after the actual date of Order. Shipping PolicyThe Seller shall handle its own shipping requirements subject to the terms below:(i)
Seller is responsible for properly specifying the shipping options for all Products through the Seller Dashboard (including as may be requested by Cartibuy Marketplace) and for proper handling of all returns at its (i.e., sellers) own cost.
a.You the seller must identify yourself as the seller of the Product on all shipping labels and packing slips.
b.
You the seller must provide customer with a return address of your product, with the minimum following information including but not limited to:
Seller Name
Street Address Line 1
Street Address Line 2 (Optional)
City, State, Zipcode
(i)Seller shall promptly provide Cartibuy with information about the fulfilment of the order and the order status and tracking details to the extent available.
(iii)Seller will be responsible for shipping all Products purchased by Buyer/Customers in accordance with standard shipping practices. Seller will be responsible for all shipping charges and for any costs or charges related to shipping-related problems, including without limitation, damaged or lost Products, late shipments, missing parts or wrong delivery, incorrect product (including but not limited to size, color or model), or return shipping.
Order/Transaction Number
Product(s) affected by the delay
Reason for the delay
Estimated time of shipment
Seller has the choice to self-ship products using their own carrier account and purchase shipping labels directly from the carrier of their preference.
Seller is solely responsible for managing the entire shipping process, including obtaining and paying for shipping labels.
Alternatively, the Seller may choose to utilize the shipping labels provided by the Marketplace’s partner carriers.
If Seller opts for this option, they acknowledge and agree to pay the shipping fees associated with the labels purchased through the Marketplace.
a. Cost Responsibility:
The Seller is solely responsible for covering the shipping fees associated with the labels purchased from the Marketplace.
b. Return or Refund Scenarios:
Cost Bearing Clarification: The Seller acknowledges that choosing the Marketplace’s partner carriers for label purchase may result in additional costs compared to self-shipping. The Seller is encouraged to carefully consider the most cost-effective and efficient shipping method for their products.Billing and Payment: Any fees incurred for purchasing shipping labels through the Marketplace will be deducted from the Seller’s account balance or invoiced accordingly.Tracking Number Requirement: Self-Ship Option Tracking Requirement: If the Seller chooses the self-ship option and utilizes their own carrier and shipping labels, the Seller agrees to the following:In the event of returns, refunds, or any situation necessitating the return of the product due to Seller negligence, product damage, defects, or incorrect product shipments:
The Seller remains obligated to cover the shipping fees to the Marketplace, even if a return label was initially purchased through the Marketplace.
a. Tracking Number Submission:
For each order processed, the Seller is required to provide a valid and unique tracking number associated with the shipment.
The tracking number must be submitted through the Seller Dashboard promptly after the order is confirmed and the product is shipped.
b. Customer Visibility:
Providing a tracking number ensures that customers can monitor the status and location of their orders throughout the shipping process.
The Seller acknowledges the importance of timely tracking information to enhance customer satisfaction and reduce inquiries.
c. Accuracy and Timeliness:
Cartibuy Marketplace Partner Carriers Option: If the Seller chooses to purchase shipping labels through the Cartibuy Marketplace’s partner carriers, the tracking number associated with the label will be automatically linked to the order. In such cases, the Seller is not required to manually submit tracking information.Consequences of Non-Compliance: Failure to provide accurate and timely tracking information for orders shipped using self-purchased labels may result in consequences such as delayed payment processing, temporary suspension of selling privileges, or other actions deemed appropriate by the Marketplace.Customer Communication: The Seller acknowledges that providing tracking information is a crucial element of maintaining open communication with customers and ensuring a positive buying experience on the Marketplace.Order Returns, Refunds and Cancellations:Subject to the Cartibuy refund policy, and without limiting any of your obligations herein this agreement, we may accept, calculate, and process cancellation, returns, refunds and modification requests from buyers for the benefit of the buyers at our sole discretion without prior permission from you as a seller to do so. In the event that we issue a refund to a customer by ourselves, you as a seller shall be responsible for reimbursing us for such refund made to the customer. Such reimbursement shall be made through the deduction of the refunded amount from your sales proceed, charging your account, or by you making direct payments to us or via any such means that we may make available to you.Subject to the Cartibuy refund policy, and without limiting any of your obligations herein this agreement, we may accept, calculate, and process cancellation, returns, refunds and modification requests from buyers for the benefit of the buyers at our sole discretion without prior permission from you as a seller to do so. In the event that we issue a refund to a customer by ourselves, you as a seller shall be responsible for reimbursing us for such refund made to the customer. Such reimbursement shall be made through the deduction of the refunded amount from your sales proceed, charging your account, or by you making direct payments to us or via any such means that we may make available to you.Seller will be responsible for all exchanges and replacements, where applicable.Forward and backward cost bearing including shipping and product chargesThe Seller is responsible for ensuring the accuracy of the tracking information and submitting it within a reasonable timeframe to facilitate real-time updates for customers.
1.Responsibility for Exchanges and Replacements: The seller is solely responsible for handling all exchanges and replacements, where applicable. This includes addressing issues such as defects, damages, or any other valid reason for return.
2.Shipping Costs for Returns and Exchanges: The seller bears the responsibility and cost of all shipping associated with returns and exchanges, both to and from the customer. This encompasses any return shipping fees, as well as the cost of shipping replacement products, if applicable.
3.
Comprehensive Return Coverage: The seller acknowledges that returns may be initiated by customers for various reasons, including but not limited to:
Product defects or damages.
Inaccurate product descriptions.
Wrong item shipped.
Customer dissatisfaction.
4.Quality Assurance and Product Listing: Sellers are strongly encouraged to ensure the quality of their products to minimize the occurrence of returns. Before listing products on the marketplace, sellers are expected to conduct a thorough self-quality check to ensure that the products meet the specified standards and are free from defects.
5.
Minimizing Returns: To mitigate the frequency of returns, sellers are advised to:
Provide accurate and detailed product descriptions.
Clearly communicate product specifications, including size, color, and other relevant details.
Use high-quality images that accurately represent the product.
Address customer inquiries promptly and accurately.
6.Preventing Damaged Products: Sellers should take necessary precautions to ensure that products are securely packaged to prevent damages during transit. Adequate protective measures, such as appropriate packaging materials, should be employed to safeguard products from potential harm.
7.Liability Disclaimer: The seller accepts full liability for any costs associated with returns, replacements, and shipping. By listing products on the marketplace, the seller acknowledges and agrees that all financial responsibilities related to returns and exchanges rest solely with them.
1.Free Returns:
Description: The seller offers free returns, taking responsibility for return shipping costs.
Cescription: The seller must be prepared to cover return shipping expenses. However, this policy can significantly enhance customer satisfaction, fostering trust and loyalty. By providing a hassle-free return process, the seller aims to create a positive buying experience for customers.
2.Return Eligible (Customer Pays Return Shipping):
Description: seller accepts returns, but the customer is responsible for return shipping costs.
Cescription: While the seller is willing to facilitate returns, the financial responsibility for return shipping rests with the customer. This option allows for flexibility in the return process, but customers should be aware of associated costs. The seller commits to processing eligible returns promptly upon receiving the returned product.
3.No Returns (Exceptions Apply):
Description: The seller does not accept returns unless the product is damaged, defective, incorrect, or under specific exceptional circumstances only.
Cescription: The seller does not entertain general return requests. However, if the received product is damaged, defective, incorrect, or meets specific predefined criteria, the seller will consider a return. Customers are encouraged to thoroughly review product details and conditions before making a purchase, as the no-return policy aims to provide clear expectations
Providing free returns demonstrates a commitment to customer satisfaction.
Builds trust and confidence in the purchasing process.
Enhances the overall shopping experience by reducing the perceived risks associated with online purchases.
Potentially attracts more customers who prioritize hassle-free returns.
Important Note to Sellers:Sellers are advised to carefully consider the implications of their chosen return policy on customer satisfaction and business reputation.
Clear communication of the return policy during the listing and checkout processes is crucial to manage customer expectations effectively.
Sellers should regularly review and, if necessary, update their return policies to align with business practices and customer needs.
Sellers should regularly review and, if necessary, update their return policies to align with business practices and customer needs.
By adopting a transparent and customer-centric approach to returns, sellers aim to create a positive shopping environment that benefits both the business and its customers.Errors in Delivery, nonconformities and recallsWhen making use of the platform, you shall be responsible for any error in connection with the delivery of your products purchased by a customer through the platform. You shall also be responsible for product defects and nonconformity in any private or public recall of, or safety notice of any of your products sold through the platform. And you the seller will make a prompt attempt to notify Cartibuy and the Customer of any such safety notice or recalls as soon as you become aware of them.Recalled Products:In the event that any product listed by the Seller on the Cartibuy Site is subject to a product recall, the Seller agrees to promptly and effectively address the recall in accordance with applicable laws and regulations. The Seller shall take the following actions: Notification: a. The Seller shall immediately notify Cartibuy of any product recall affecting their listed products. Notification shall include details of the recall, such as the reason for the recall, affected product information, and any other relevant details. Seller will notify Cartibuy Marketplace by e-mail at [email protected]
Product Removal: a. The Seller shall promptly remove the recalled Products from the Cartibuy Site. b. Removal shall be achieved by unpublishing or retiring the Product through the Seller Website, ensuring that the recalled product is no longer available for purchase on the Cartibuy platform.
Communicationa. The Seller shall provide clear and concise communication to Cartibuy, affected buyers, and regulatory authorities regarding the product recall. b. Information communicated should include steps buyers need to take, refund or replacement options, and any other relevant instructions.
Cooperationa. The Seller agrees to cooperate fully with Cartibuy and any relevant authorities in the execution of the product recall. b. This includes providing necessary information, documentation, and assistance to facilitate the smooth and efficient resolution of the recall.
Compensation and Liability: a. The Seller shall bear all costs associated with the product recall, including but not limited to refunds, replacements, and any other expenses related to the recall process. b. If products are subject to a recall, the Seller is solely responsible for all matters, costs, and expenses associated with such recall, including but not limited to notices and refunds to Customers, contact and reporting of the recall to any governmental agency having jurisdiction over the affected Products, and compliance with all applicable laws with respect to such recall. c. The seller acknowledges and agrees that the cartibuy marketplace will have no responsibility or liability for any recalls of products sold through the Cartibuy Site.
Compliance: a. The Seller shall comply with all applicable laws and regulations governing product recalls in the relevant jurisdictions. b. Cartibuy reserves the right to take additional actions deemed necessary to protect the interests of its customers and the integrity of the Cartibuy platform.
Reinstatement: a. The Seller may only relist the recalled product on the Cartibuy Site after providing evidence of corrective actions taken to address the issues leading to the recall.
Marketplace Action: : a. If the Marketplace becomes aware of a recall before the Seller notifies them, the Marketplace reserves the right to deactivate the product listing on the Cartibuy Site without notice to the Seller. b. The Marketplace may take additional actions it deems necessary to protect the interests of its customers and the integrity of the Cartibuy platform.
Cooperation: a. The Seller agrees to cooperate fully with the Marketplace in the execution of the product recall, providing necessary information, documentation, and assistance.
10. Customer Service and terms
Seller will always represent itself as a separate entity from Cartibuy Marketplace and Cartibuy when providing customer service for its Products sold through the Cartibuy Site. For the sake of clarity, the Seller may contact the Customer for order fulfillment or product-related recalls. The Seller shall not be entitled to contact the Customer directly under any circumstances other than as stated above without having first obtained Cartibuy Marketplace’s prior consent.Penalty for Unauthorized Direct Communication:In the event that the Seller contacts the Customer without obtaining prior consent from the Marketplace, the following penalties shall apply:a. First Offense:A written warning shall be issued to the Seller, emphasizing the violation and the importance of adhering to communication policies.
b. Second Offense:A fine equivalent to 25% of the total value of the Products involved in the unauthorized communication, whichever is higher, shall be levied against the Seller.
c. Subsequent Offenses:Further violations may result in escalating penalties, suspension of Seller privileges on the Marketplace, or termination of the Seller’s account, depending on the severity and frequency of the breaches.
Neither Party will disparage the other party or its affiliates or its or their products or services when performing obligations under this Agreement.11. Customer Service and terms
ReportingSeller will, within a reasonable period of time, not to exceed thirty (30) days, following a request from Cartibuy Marketplace, make commercially reasonable efforts to provide Cartibuy Marketplace with any reports, information or other documentation relating to Seller’s compliance with this Agreement and applicable Law reasonably requested by Cartibuy Marketplace; provided, however, that in the event Cartibuy Marketplace requests that Seller provide Cartibuy Marketplace with copies of reports that Seller was required to file with any regulatory agency, Seller will provide such reports within seven (7) days of Cartibuy Marketplace’s written request. Audit rightsSeller is expected to keep accurate and complete books, records and accounts related to Marketplace Program transactions and this Agreement, and will allow Cartibuy Marketplace, or its duly authorized representative, the right, upon not less than five (5) business days prior written notice, during the Term of this Agreement and for two (2) years after its termination or expiration, to conduct, during regular business hours, full and independent audits and investigations of all information, books, records and accounts reasonably required by Cartibuy Marketplace to confirm Seller’s compliance with the terms of this Agreement and applicable law.CertificationsUpon Cartibuy Marketplace’s request, Seller will provide Cartibuy Marketplace with written certification from an officer of Seller stating that Seller has complied with any of Seller’s obligations under this Agreement, including, for example, and without limitation, compliance with the consumer product safety commission regulations, authenticity of Products, or restrictions on the use of Transaction Information.12. Representations and warranties
Each Party hereby represents and warrants to the other Party the following:AuthorityThe Party is a duly organized, validly existing and in good standing under the laws of the state where such Party was organized and the Party has full power and authority to execute and deliver this Agreement and to perform its obligations hereunder without any further ratification or approval. This Agreement constitutes the legal, valid and binding obligations of the Party.No ConflictsNeither the execution and delivery of this Agreement by the Party nor the consummation of the transactions contemplated hereby will violate or conflict with any obligation, contract or license of such Party which could reasonably be expected to interfere with the consummation of the transactions contemplated hereby.Seller hereby represents and warrants to Cartibuy Marketplace the following:Power and authoritySeller has the right, power and authority to grant the rights and licenses hereunder free and clear of any claims, liens and encumbrances and to sell the Products. Compliance with LawsSeller and all of its employees, subcontractors, agents and suppliers will comply with all applicable laws, as may be amended from time to time, in performing any of its obligations or exercising any of its rights under or related to this Agreement. All Products (including all packaging) and Content will comply with applicable Law. The production, manufacturing, offer, sale, shipping and delivery of all Products will comply with all applicable laws. Products will not be produced or manufactured by child labor or forced labor.ContentYou understand that by providing content on the Cartibuy Marketplace, all such Content will be truthful and accurate. Content will not:i.be misleading or deceptive;
ii.be defamatory, libelous, threatening or harassing;
iii.infringe upon or violate any Intellectual Property Rights or other rights of any third party;
iv.promote or depict gratuitous violence, the use of alcohol, tobacco or illegal substances or adult-oriented content; or
v.reflect unfavorably on Cartibuy Marketplace, its Affiliates, or the Cartibuy Site or be the type of content that could otherwise reasonably adversely impact or damage the reputation or public image of Cartibuy Marketplace or its Affiliates. Seller will not use the Content to redirect Cartibuy Marketplace Customers to any other sales channels.
ProductsSeller will only offer Products for sale on the Cartibuy Site that may be sold and shipped in line with Cartibuy’s prohibited products information. Seller will not offer for sale any Products through the Cartibuy Site that Cartibuy Marketplace indicates as prohibited, including without limitation, the Prohibited Products List available on Cartibuy Sellers Website. The list of Prohibited Products may be updated by Cartibuy from time to time and Cartibuy will notify Seller of such updates by updating the list on the Seller Website.Ongoing WarrantiesExcept as otherwise expressly provided herein, the representations and warranties made in this Agreement are continuous in nature and will be deemed to have been given by Seller at the execution of this Agreement and each stage of performance of this Agreement.13. Control of the Cartibuy site
Cartibuy has the sole right to determine the content, appearance, design, functionality and all other aspects of the Cartibuy Site, including, without limitation, all content provided in connection with the sale of Products sold by Seller through the Cartibuy Site. In line with the terms of this Agreement, Cartibuy reserves the right to delegate or assign any of its rights and responsibilities in part or in whole.Cartibuy Marketplace may suspend or remove any Product listing or display of Content or refuse to list any Products in its sole discretion and Cartibuy Marketplace may require Seller to exclude any Products from the Cartibuy Site. If Cartibuy Marketplace requests that Seller remove Products from the Cartibuy Site, Seller will make commercially reasonable efforts to remove those Products by unpublishing or retiring such Products through the Seller Website within twenty four (24) hours of such request so such Products no longer appear for sale on the Cartibuy Site and Seller will not include such removed Products on the Cartibuy Site at any time unless the inclusion of such Products is specifically authorized by Cartibuy Marketplace in writing.Cartibuy Marketplace will have sole control of any marketing of:i.any products on the Cartibuy Site, including without limitation, Seller’s Products; and
ii.the Marketplace Program
14. Ownership and use of transaction information
Cartibuy Marketplace will own all Transaction Information. Seller may only use Transaction Information to further a transaction related to this Agreement, in accordance with the terms of the Agreement, the Marketplace Privacy Policy and applicable law. Seller will not:i.disclose or convey any Transaction Information to any third party (except as necessary for Seller to perform its obligations under the Agreement);
ii.disclose or convey any Transaction Information to any third party ii. use any Transaction Information to conduct customer surveys or for any marketing or promotional purposes;
iii.contact a Customer that has ordered a Product that has not yet been delivered with the intent to collect any amounts in connection therewith or to influence such Customer to make an alternative or additional purchase; or
iv.target communications of any kind on the basis of the intended recipient being an Cartibuy Marketplace user.
15. Taxes
Seller acknowledges and agrees that Seller is solely responsible(a) for all tax liability associated with payments received from Seller’s Clients and through Cartibuy, and that Cartibuy will not withhold any taxes from payments to Seller; (b) for determining whether Seller is required by applicable law to issue any particular invoices for the Seller Fees and for issuing any invoices so required;(c) for determining whether Seller is required by applicable law to remit to the appropriate authorities any value-added tax or any other taxes or similar charges applicable to the Seller Fees and remitting any such taxes or charges to the appropriate authorities, as appropriate; andhe Seller Fees and for issuing any invoices so required;(d) if outside of the United States, for determining if Cartibuy is required by applicable law to withhold any amount of the Seller Fees and for notifying Cartibuy of any such requirement and indemnifying Cartibuy for any requirement to pay any withholding amount to the appropriate authorities (including penalties and interest). In the event Cartibuy requires information on details of such information from the seller, the seller agrees to promptly provide any and all requested documents in reference to this matter.16. Ratings and reviews
Cartibuy Marketplace may use mechanisms that rate or review, or allow shoppers to rate or review, Seller’s Products and Seller’s performance as a seller and Cartibuy Marketplace may make these ratings publicly available. Cartibuy Marketplace will have no liability to Seller for the content or accuracy of any ratings or reviews. Seller will have no ownership interest in or license to use any rating or reviews posted on the Cartibuy Site.You agree that you shall not make an attempt to influence or manipulate customer’s review or rating. You agree not to pressure a buyer into writing only positive reviews or pay for getting reviews on a product.17. Suggestions and feedback
If Seller or any of Seller’s Affiliates or agents elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to Cartibuy Marketplace in connection with or related to any Cartibuy Site or The Marketplace Program (including any related technology), Cartibuy Marketplace will be free to use, disclose, reproduce, modify, license, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner. In order to protect Cartibuy Marketplace’s systems and customers, or to ensure the integrity and operation of Cartibuy Marketplace’s business and systems, Cartibuy Marketplace may access and disclose any information Cartibuy Marketplace considers necessary or appropriate, including but not limited to user contact details, IP addresses and traffic information, usage history, and posted content.From time to time, we may provide suggestions on how to make use of our service. Your use of such suggested information shall be at your own risk, we shall not be responsible for how you make use of such suggestion or the outcome of your use of such suggestion.18. User-generated content and other submissions
We may permit you from time to time to submit, upload, publish, or otherwise make available textual, audio, and/or visual content and information, including commentary and feedback related to the Services, or initiation of support requests (User generated content). addresses and traffic information, usage history, and posted content.Please be aware that user-generated contents shall be considered non-confidential and non-proprietary; and that by posting, inputting, uploading, sharing, providing or otherwise submitting any user generated content to the Cartibuy site, you understand and agree that you grant us a worldwide, non-exclusive, irrevocable, royalty-free sublicensable (through multiple tiers) and transferable right and license to reproduce, use, publish, distribute, edit, modify, translate and reformat, prepare derivative works based upon, display publicly, perform publicly and otherwise exploit (including but not limited to over the Internet, broadcast television or any other uses or media (including any or all existing and future social media platforms) such user-generated content, in whole or in part, including existing and future rights that Cartibuy (or its successor) may otherwise become entitled to that do not yet exist, as well as new uses, media, means and forms of exploitation throughout the universe exploiting current or future technology yet to be developed in the future.Social Media UsageBY UPLOADING PRODUCTS IMAGES AND ITS RELATED CONTENTS EACH USER AGREES TO PROVIDE CARTIBUY AND ITS AFFILIATES WITH AN UNRESTRICTED, IRREVOCABLE, ROYALTY-FREE, PERPETUAL, TRANSFERABLE, WORLDWIDE LICENSE TO USE THE UPLOADED IMAGE(S) AND ITS REALTED CONTENTS IN ANY AND ALL MARKETING MATERIALS, ON SPONSOR’S WEBSITES, AND THROUGH ALL SOCIAL MEDIA CHANNELS. EACH USER REPRESENTS AND WARRANTS THAT UPLOADED IMAGES DO NOT INFRINGE THE INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY, INCLUDING, BUT NOT LIMITED TO, COPYRIGHTS AND TRADEMARK RIGHTS.You also grant us the right to sub-license these rights, and the right to bring an action for infringement of these rights. As between you and Cartibuy, you agree and represent that you own or otherwise control all of the rights to the contents that you provide onto the Site and that such content must not be unlawful, illegal, must not infringe on any third-party legal rights, and must not have the capacity of bringing about any legal action; whether against you or us.We shall have no obligation to monitor the contents provided by the Site users, nor shall we have an obligation to remove any User-generated content that you have opted to input and share on our Site. However, we have the exclusive right to review any material posted to the Site and to remove any materials at our sole discretion. We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any User generated content or other materials, in whole or in part, in our sole discretion.We do not control or endorse the content, messages or information found in any User generated section and, therefore, we specifically disclaim any liability with regard to them and any actions resulting from what you do with any of such content.In connection with your content made available on the Cartibuy Service, you affirm, represent, and warrant that:i.you own or have the necessary rights, licenses, consents, and permissions to use and authorize Cartibuy to use such content and to enable inclusion and use of such content in the manner contemplated by the Service and this Terms;
ii.you have the written consent, release, and/or permission of every identifiable individual in your content to use the name or likeness of every such identifiable individual to enable inclusion and use of the content in the manner contemplated by the Service and the Terms herein; and
iii.the posting of your content on or through the Service or otherwise does not violate the privacy rights, publicity rights, intellectual property rights, contract rights, or any other rights of any individual or entity. You agree to pay all royalties, fees, and other monies owing to any individual or entity by reason of any content posted by you to or through the Service.
You are solely responsible for all content that you upload, post, publish, display or email via the Service. Cartibuy does not endorse any User generated content, submission, opinion, recommendation, or advice expressed therein, and Cartibuy expressly disclaims all responsibility or liability in connection with User content or submission(s). You acknowledge the global nature of the Internet and you agree to comply with all local rules and laws regarding your use of the Service, including as it concerns online conduct and acceptable content.19. Acceptable use policy
As a Seller on the Cartibuy marketplace, you agree, undertake and confirm that your use of the platform shall be strictly in accordance with the following binding guidelines. You shall not host, display, upload, modify, publish, transmit, update or share any information which:ibelongs to another person and to which you do not have any right to make use of or promotes an illegal or unauthorized copy of another person’s copyrighted work or product such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices;
iiis grossly harmful, harassing, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or,
iiiis patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual or provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
ivInvolves the transmission of junk mail, chain letters, or unsolicited mass mailing or spamming or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish the value of, surreptitiously intercept or expropriate any system, data or personal information;
vpromotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
viProvides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; contains video, photographs, or images of another person (with a minor or an adult);
viitries to gain unauthorized access or exceeds the scope of authorized access to the service or to profiles, blogs, communities, account information, bulletins, or other areas of the service or solicits passwords or personal identifying information for commercial or unlawful purposes from other users.
viiiInterferes with another user’s use and enjoyment of the service or any other individual’s user and enjoyment of similar services;
ixRefers to any website or URL that, in our sole discretion, contains material that is inappropriate for the service or contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
By making use of the Cartibuy marketplace, you understand and agree that we have the right to monitor your access and use of the platform for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right but are not obligated, to remove or disable access to any content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any content to be objectionable or in violation of these Terms. We also have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the terms herein.20. Confidential information and information security
ObligationsBoth Parties acknowledge that either Party may receive (the “Receiving Party”) Confidential Information from the other Party (the “Disclosing Party”) during the term of this Agreement, and such Confidential Information will be deemed to have been received in confidence and will be used only for purposes of this Agreement. The Receiving Party will:i.use the Disclosing Party’s Confidential Information only to perform its obligations and exercise rights under this Agreement; and
ii.disclose the Disclosing Party’s Confidential Information only to the Receiving Party’s personnel, contractors and affiliates that have a need to know the information to assist the Receiving Party with fulfilling obligations under this Agreement; and have agreed to keep the information confidential in accordance with the terms set forth herein.
The Receiving Party will treat the Confidential Information as it does its own valuable and sensitive information of a similar nature and, in any event, with not less than a reasonable degree of care. The obligation of confidentiality will continue for three (3) years from the expiration or termination of this Agreement; provided, however, the Receiving Party will continue to keep confidential:i.any PII at all times and as required by this Agreement and any applicable Law; and
ii.any trade secrets of the Disclosing Party.
Seller agrees that Cartibuy Marketplace may share Seller’s Confidential Information with its Affiliates for internal use only. ExceptionsThe obligations of either Party under this Section will not apply to information that the Receiving Party can demonstrate:i.was in its possession at the time of disclosure and without restriction as to confidentiality;
ii.at the time of disclosure is generally available to the public or after disclosure becomes generally available to the public through no breach of agreement or other wrongful act or failure to act by the Receiving Party; provided, however, PII remains subject to confidentiality obligations regardless of its availability to the public or availability through unauthorized disclosure;
iii.has been received from a third party without restriction on disclosure and without breach of agreement or other wrongful act by such third party or the Receiving Party; or
iv.is independently developed by the Receiving Party without access to or use of the Confidential Information of the Disclosing Party.
In the event the Receiving Party is required by law, stock exchange requirement or legal process to disclose any of the Confidential Information, the Receiving Party agrees to:i.give the Disclosing Party, to the extent possible, advance notice prior to disclosure; and
ii.limit the disclosure to the minimum amount that is legally required to be disclosed.
You agree that all confidential information made accessible to you through your use of the service shall be and remain the property of Cartibuy.You agree that you may not send inappropriate or unsolicited messages to a customer. You shall not attempt to contact a customer outside of the platform for marketing purposes or attempt to circumvent the Cartibuy sales process.(i) Consent to monitoring and recording of callsCartibuy may, in its own discretion and without further notice or warning to you, monitor and/or record telephonic communications (all incoming calls to us and outgoing calls from us) for our business purposes, such as, but not limited to, quality control, fact verification and training purposes and to help protect our rights and the rights of others, and you hereby consent to such monitoring and recording (ii) Consent to electronic transaction and disclosuresCartibuy may, in its own discretion and without further notice or warning to you, monitor and/or record telephonic communications (all incoming calls to us and outgoing calls from us) for our business purposes, such as, but not limited to, quality control, fact verification and training purposes and to help protect our rights and the rights of others, and you hereby consent to such monitoring and recording You expressly consent to be contacted by us, our agents, representatives, or anyone calling on our behalf for any and all purposes, at any telephone number, or physical or electronic address you provide or at which you may be reached. You agree we may contact you in any way, including SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using an auto telephone dialing system or an automatic texting system. Automated messages may be played when the telephone is answered, whether by you or someone else. In the event that an agent or representative calls, he or she may also leave a message on your answering machine, voice mail, or send one via text.You consent to receive SMS messages (including text messages), calls and messages (including prerecorded and artificial voice and auto-dialed) from us, our agents, representatives, or anyone calling on our behalf at the specific number(s) you have provided to us, or numbers we can reasonably associate with your account21. Copyright and intellectual property infringement claim and notification (DMCA)
Cartibuy respects the intellectual property of others and asks its users of the platform to do the same. Cartibuy’s Service may not be used to transmit, retransmit, distribute, post, or store any material that is in violation of any rights of any person including rights protected by copyright, trade secret, patent, or other intellectual property or similar laws or regulations.Cartibuy has established procedures for enforcing this statement which is designed to be in accord with the Digital Millennium Copyright Act of 1998 (the “DMCA”). If you believe that your copyrighted work has been copied and is accessible on any of Cartibuy’s Services in a way that constitutes copyright infringement, please notify us by sending us an email at sellersupportcartibuy.sa.Notification of alleged copyright infringementIn order to be valid, the notification must be in writing and must contain the following information:i.a description of the copyrighted content or other intellectual property that you claim has been infringed;
ii.a statement by you that you have a good faith belief that the use of this content or intellectual property is not authorized and for which reason;
iii.a detailed description of where this content or intellectual property is located on the Service, in order for us to find it;
iv.your address, telephone number, and email address;
v.a signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
vi.a statement by you, made under penalty of perjury, that the above information provided by you in the notification is accurate and that you are the copyright or intellectual property owner or authorized to act on the behalf of the copyright or intellectual property owner.
Counter notification of alleged copyright infringementIf you believe that your content on the Cartibuy marketplace was wrongly taken down or disabled by a DMCA takedown, you have the right to contest such takedown by submitting a counter notice to us. Your counter notice must contain the following information and sent to our email atsellersupportcartibuy.sa.i.your name, telephone number, email address and physical address;
ii.a description and identification of the content that has been taken down or disabled as well as the location at which the content appeared before it was taken down or removed, including any applicable URls;
iii.A statement, under penalty of perjury, that you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification of the material in question;
iv.A statement by you that you consent to the jurisdiction of the Federal District Court for judicial district in which Cartibuy, LLC is located and that you will accept service of process from the person who submitted a notice in compliance with Section 512(c)(1)(C) of the DMCA; and
v.Your electronic or physical signature.
Upon receipt of a counter notice from you, Cartibuy may provide a complete unredacted copy of your counter notice to the complaining party and inform the complaining party that Cartibuy may restore the disabled content. unless the complaining party files an action seeking a court order against Cartibuy, the disabled content may be restored by Cartibuy. Please note that Cartibuy exercises little discretion in the whole DMCA process other than determining whether notices meet the minimum requirement as detailed above. You also understand that: (i) any person who knowingly misrepresents to Cartibuy that material is infringing shall be liable to Cartibuy and/or the alleged infringer for any damages (including costs and attorneys’ fees) suffered or incurred by Cartibuy and/or the alleged infringer as a result of Cartibuy’s reliance on such misrepresentation and removing or disabling access to such material. ii) Similarly, any person who knowingly misrepresents to Cartibuy that the material was removed or access blocked by mistake or misidentification shall be liable to Cartibuy and/or the copyright owner or its authorized licensee for any damages (including costs and attorneys’ fees) suffered or incurred by Cartibuy and/or the copyright owner or its authorized licensee as a result of Cartibuy’s relying on such misrepresentation and replacing such removed or blocked material.22. Term termination and suspension
TermThis Agreement will apply to the Seller from the moment of registration on or use of the Seller Dashboard and/or the Cartibuy Marketplace Program, and shall continue to apply for so long as the Seller remains part of the Marketplace Program;Seller acknowledges and agrees that Cartibuy Marketplace may amend and/or replace this Agreement at any time in its sole discretion, and by continuing to have products listed as active on Cartibuy Marketplace, the Seller shall automatically be bound by the latest Agreement.Termination for ConvenienceEither Party may terminate this Agreement for any reason by giving 48 (forty-eight) hours prior written notice to the other Party. Post-Termination ObligationsSeller will continue to have obligations under this Agreement after the termination of the Agreement, including without limitation, the obligation to:i.Fulfil all Orders that have been accepted but not yet delivered;
ii.provide customer service to Customers who purchased Products on the Cartibuy Site;
iii.pay any invoices delivered by Cartibuy Marketplace in connection with the Agreement;
iv.notify Cartibuy Marketplace and Customers of any recalls of its Products;
v.remit any taxes collected to the proper jurisdiction(s); and
vi.immediately notify Cartibuy Marketplace of any security breach that allows a third party to view or access or otherwise compromises any Transaction Information.
SurvivalThe provisions of this Agreement which by their nature are intended to survive termination of the Agreement will survive its termination.23. Indemnification
Indemnification ObligationsSeller will defend, indemnify and hold harmless Cartibuy Marketplace and its Affiliates and each of their respective stakeholders, successors, assigns, officers, directors, employees, agents, representatives (each an “Indemnitee”) from and against any and all Losses arising out of or related to any third party claims asserted against, imposed upon or incurred by an Indemnitee due to, arising out of or relating to:i.your use of the services provided by Cartibuy;
ii.an actual or alleged breach by Seller of this Agreement;
iii.the Seller Dashboard, Seller Site and other sales channels, the Content or the Products (including, without limitation, the offer, sale, refund, or return of Products) or any violation of any applicable law with respect to the foregoing or any actual or alleged infringement of any Intellectual Property Right by any of the foregoing, or personal injury, death or property damage related thereto or arising therefrom; and
iv.any and all income, sales, use, ad valorem, and other taxes, surcharges, fees, assessments or charges of any kind whatever, together with any interest, penalties and other additions with respect thereto, imposed by any federal, state, local or foreign government in any way related to the sale of the Products on the Cartibuy Site, specifically excluding, however, any such taxes related to Cartibuy Marketplace’s net income.
Procedure for IndemnificationUpon receipt of the notice, from whatever source, of Claims against Cartibuy Marketplace for which Seller is obligated to indemnify Cartibuy Marketplace, Seller immediately will take necessary and appropriate action to protect Cartibuy Marketplace’s interests with regard to the Claims. Cartibuy Marketplace will notify Seller of the assertion, filing or service of any Claims of which Cartibuy Marketplace has the knowledge, as soon as is reasonably practicable. Seller will use counsel reasonably satisfactory to Cartibuy Marketplace to defend each Claim. Conflict Notwithstanding the foregoing, however, if Cartibuy Marketplace reasonably determines that there may be a conflict between its position and that of Seller in connection with the defense of a Claim or that there may be legal defenses available to Cartibuy Marketplace di¬fferent from or in addition to those available to Seller, then, at Seller’s expense, counsel for Cartibuy Marketplace will be entitled to conduct a defense to the extent Cartibuy Marketplace reasonably determines necessary to protect the interest of Cartibuy Marketplace.If Cartibuy Marketplace, in its sole discretion, determines that the counsel provided by Seller to defend Cartibuy Marketplace is unacceptable or that a conflict of interest exists between Cartibuy Marketplace and counsel, Cartibuy Marketplace may request that Seller replace the counsel. If Seller fails to timely replace counsel, Cartibuy Marketplace may replace the counsel and, as part of Seller’s indemnification obligation to Cartibuy Marketplace, Seller will pay to the new counsel, or reimburse Cartibuy Marketplace, any and all fees and expenses as to the new counsel, including any and all expenses or costs to change counsel.SettlementSeller, in the defense of any Claim, will not, except with the prior written consent of Cartibuy Marketplace, consent to entry of any judgment or enter into any settlement with respect to such Claim.24. Warranty disclaimer
THE CARTIBUY MARKETPLACE IS PROVIDED AS-IS AND WITHOUT WARRANTY. CARTIBUY MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED. WE STRIVE TO PROVIDE OUR MARKETPLACE 24 HOURS A DAY 365 DAYS A YEAR, BUT WE DO NOT GUARANTEE OUR MARKETPLACE WILL ALWAYS BE AVAILABLE. CARTIBUY WILL NOT BE LIABLE FOR ANY LOSS DUE TO OUR MARKETPLACE NOT BEING AVAILABLE. CARTIBUY WILL NOT BE LIABLE FOR ANY LOSS DUE TO ERRORS IN OUR SOFTWARE OR THE SOFTWARE OF OTHERS THAT WE USE.NEITHER CARTIBUY, CARTIBUY MARKETPLACE, NOR ITS AFFILIATES, OFFICERS, DIRECTORS, LICENSORS, SUPPLIERS, EMPLOYEES OR AGENTS MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE CARTIBUY SITE, THE MARKETPLACE PROGRAM, ANY SELLER WEBSITE, SERVICES PROVIDED BY CARTIBUY MARKETPLACE OR ANY SERVICE PROVIDER, OR SOFTWARE USED TO PROVIDE THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS-FREE OR ERROR-FREE, AND SELLER AGREES THAT CARTIBUY MARKETPLACE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS, INCLUDING WITHOUT LIMITATION, SYSTEM OR SOFTWARE FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF ANY TRANSACTIONS.NEITHER CARTIBUY, CARTIBUY MARKETPLACE NOR ITS AFFILIATES, OFFICERS, DIRECTORS, LICENSORS, SUPPLIERS, EMPLOYEES OR AGENTS MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, TO SELLER WITH RESPECT TO THE SALE OF SELLER’S PRODUCTS THROUGH THE CARTIBUY SITE PURSUANT TO THIS AGREEMENT, AND ALL SUCH SERVICES PROVIDED BY CARTIBUY MARKETPLACE ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. YOU UNDERSTAND THAT YOUR USE OF THE CARTIBUY SITE, THE SERVICES INCLUDING ALL SOFTWARES, CONTENTS, FUNCTIONS, MATERIALS, INFORMATION AND THE SELLER PORTAL IS AT YOUR OWN RISK.CARTIBUY MARKETPLACE AND ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS AND THOSE IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.SELLER WARRANTS THAT SELLER AND ALL OF ITS EMPLOYEES, SUBCONTRACTORS, AGENTS AND SUPPLIERS WILL COMPLY WITH ALL APPLICABLE LAW, AS MAY BE AMENDED FROM TIME TO TIME, IN PERFORMING ANY OF ITS OBLIGATIONS OR EXERCISING ANY OF ITS RIGHTS UNDER OR RELATED TO THIS AGREEMENT. ALL PRODUCTS (INCLUDING ALL PACKAGING) AND CONTENT WILL COMPLY WITH APPLICABLE LAW. THE OFFER, SALE, SHIPPING AND DELIVERY OF ALL PRODUCTS WILL COMPLY WITH ALL APPLICABLE LAWS.IN THE EVENT THAT A DISPUTE ARISES BETWEEN SELLER AND BUYER OR OTHER USERS OF THE PLATFORM, EACH PARTY AGREES TO RELEASE CARTIBUY AND FROM ANY AND ALL FORMS OF DEMANDS, CLAIMS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL, KNOWN AND UNKNOWN, DISCLOSED AND UNDISCLOSED, SUSPECTED OR UNSUSPECTED) ARISING FROM SUCH DISPUTE BECAUSE CARTIBUY IS MERELY PROVIDING A PLATFORM FOR USER. CARTIBUY IS NOT INVOLVED IN THE TRANSACTION BETWEEN USERS OF THE PLATFORM.25. Limitation of liability
No Consequential DamagesIN NO EVENT SHALL CARTIBUY OR CARTIBUY MARKETPLACE BE LIABLE TO SELLER OR ANY THIRD PARTY UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR:i.LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS OR LOSS OF DATA;
ii.YOUR NEED TO MODIFY YOUR BUSINESS PRACTICES, CONTENT, OR BEHAVIOR, OR YOUR LOSS OF OR INABILITY TO DO BUSINESS, AS A RESULT OF CHANGES TO THIS SELLER AGREEMENT OR ANY OTHER APPLICABLE CARTIBUY’S POLICIES. CARTIBUY RESERVES THE RIGHT TO MODIFY ITS POLICIES AND THIS SELLER AGREEMENT AT ANY TIME CONSISTENT WITH THE PROVISIONS OUTLINED HEREIN.
iii.EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR THE LIKE; OR
iv.FOR COST OF COVER, RECOVERY OR RECOUPMENT OF ANY INVESTMENT, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER CARTIBUY MARKETPLACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Monetary CapIN NO EVENT SHALL CARTIBUY MARKETPLACE’S AGGREGATE LIABILITY TO SELLER OR ANY THIRD PARTY FOR ANY CLAIMS, LOSSES, INJURIES, SUITS, DEMANDS, JUDGMENTS, LIABILITIES, COSTS, EXPENSES OR DAMAGES FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY, EXCEED THE TOTAL SELLING PERCENTAGE FEES PAID BY SELLER TO CARTIBUY MARKETPLACE PURSUANT TO THIS AGREEMENT DURING THE SIX MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY. THE LIMITATIONS OF LIABILITY REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.